3 Positive Side-Effects of Great Customer Service

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I have had my fair share of experience in the field of customer service, both as a customer and also as a sales representative in a retail store setting. I worked five years in a garden center chain in California, and nothing was more frustrating than having to exchange bone-dry...

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Merry Christmas, Happy Holidays, Happy New Year!

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The Social Web Weaver will be 3 months old at the end of the year. There is not a whole lot that can be “reviewed” from 2014, but what I can say, is the article about my great-grandma definitely took the cake this year in terms of traffic generated and...

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